Orders to C.S. „Panilino” L.L.C.. can be placed in the following ways:
- Uzinelor Street, 17/2, Chisinau City, ShowRoom Panilino;
- Online directly on www.panilino.md;
- By phone (+373) 7 98 59 777 (Viber and WhatsUp);
- By chatting on the page www.panilino.md.
Order placement time:
Orders of mass-produced products:
- Mass-produced products, such as: biscuits, cakes, cakes, pies, rolls are placed at least 1 day before, using the methods listed above.
- Mass-produced product prices are assigned to each product, and this may vary depending on the weight you choose to purchase.
- All prices displayed on the website are specified in Moldovan LEI (MDL).
Order products to order:
- For custom-made cream cakes, the order is submitted 1-5 days in advance.
- For custom-made sugar paste cakes, the order is submitted 5-7 days in advance.
- For pies or rolls, the order is submitted 2-3 days in advance.
- Order for the Candy bar are submitted 5-7 days in advance.
- For orders placed in an emergency (for orders that need to be placed on the same day or for orders needed to be placed for the next day), a fee of 20% of the total order amount will be charged.
- For orders that are submitted 5-7 days in advance, if the Buyer wants to cancel the order, then he can do so within 2 days (48 hours) of signing the Contract. The Seller will withhold 10% of the total value of the order and refund to the Buyer 90% of the total value of the order, only after the Buyer presents the check / invoice.
- If the Buyer requests the cancellation of the order, after the expiration of the term of 2 days (48 hours) from the signing of this Contract, then the Seller will retain the full advance and will not refund it to the Buyer.
- For orders that are submitted 5-7 days in advance, the Buyer, within 2 days (48 hours) from the signing of this contract may submit requests for modification, weight, processing, quantity of the ordered product, with the completion of an Additional Agreement to The basic contract.
- Any change requested by the Buyer after the expiration of the 2-day period (48 hours), cannot guarantee that the changes will be made in full. For the requested changes, the Seller may charge an additional fee.
- If the Buyer wishes to independently bring decorative elements for the cake, he will ensure the delivery of the elements to the Seller by countersigning the Delivery-Receipt Act.
- The Seller does not bear any responsibility for the quality of the decorative elements brought by the Buyer.
- If the Buyer wishes to decorate the order with fresh flowers, then they will be brought by the Buyer under his sole responsibility. The buyer being aware that fresh flowers are not food intended for consumption, and may contain pesticides, insects, dirt or other types of contaminants.
- Products may contain or come in contact with milk, cereals (wheat, rye, barley, oats), eggs, nuts, peanuts, soy, starch, seeds and other allergens.
- Depending on the type of decoration, the products may contain pieces of pips, walnut shells, toothpicks, wires, etc.
- The ordered product may contain synthetic dyes if it has brightly colored ornaments (eg. red, light blue, brown, black, dark green, etc.), which may cause allergic reactions to people suffering from food allergies, may color skin, causes side effects such as asthma, insomnia, aggressive behavior, hyperactivity, etc.
- The buyer is obliged to inform his guests about the possible presence of risks of the presence of foreign bodies in the product, as well as about the presence of allergic substances.
- The Seller owns and retains the copyright on the created product, with the right to place the image of the product for promotional purposes, without the consent of the Buyer.
- The prices of custom products vary depending on the type of product, quantity, as well as whipped cream decoration or sugar paste decoration.
- All prices displayed on the site are specified in Moldovan LEI (MDL).
When an order is placed on the website, an e-mail is received that automatically announces the placement of the order and the fact that it will be processed.
The order confirmation schedule is: Monday-Saturday: 08.00-20.00.