If you are always in a hurry and do not dissuade from a stable place where you can receive the submitted order, you have the possibility to pick it up personally from Uzinelor Street 17/2, Chisinău City, ShowRoom Panilino.

The order can be picked up, Monday-Saturday: 08.00-20.00.

Introduce yourself to ShowRoom, communicate the order number to the sales manager and he will ensure the release of the order.

Upon receipt of the order by the Buyer, the Seller offers him all the documents accompanying the products (tax invoice, check and certificate of conformity). The tax invoice is signed by the representatives of both parties.

Upon receipt of the ordered products you are obliged to visually check the order, in order to confirm its correspondence with the submitted one.

Upon acceptance of the ordered product the right of ownership and the risk of accidental loss or damage of the product is transmitted to the Buyer.

 Upon delivery of the order to the Buyer, the Seller no longer bears any responsibility for the physical damage of the product, and the ordered product becomes the property of the Buyer, with all consequences.

Upon receipt of the ordered product, the Buyer is fully responsible for ensuring the optimal conditions for physical storage of the products, as well as creating the conditions of temperature and humidity.

 Complaints and sanctions

  1. Complaints regarding the quality of products are submitted within 24 hours, after receiving the order by the Buyer, and only with the mandatory presentation of the Expert Report, prepared by the Chamber of Commerce and Industry of the Republic of Moldova. Quality claims,
  2. submitted after the expiration of the product's validity period, are not accepted by the Seller.
  3. Complaints regarding the physical appearance of the ordered product may not be submitted by the Buyer, once the product has been accepted.
  4. If you believe that your consumer rights have been infringed by S.C. „Panilino” S.R.L., You can contact the Agency for Consumer Protection and Market Surveillance, consumator.gov.md or at no. by phone: (022) 51 51 51.